FAQ

Orders & shipping

Where do you ship?
We currently ship within the United States only.

How much is shipping?
Standard shipping is free on orders of $35 or more. Orders under $35 have a flat $8 shipping rate, shown at checkout before you pay.

How long will my order take to arrive?
Orders are processed within 2 to 5 business days, and standard shipping takes 7 to 12 business days after that. In total, most orders arrive within about 9 to 17 business days of purchase. Delivery times may be a little longer during holidays and peak seasons.

How can I track my order?
Every order includes tracking. You will receive an email with your tracking number as soon as your order ships.

Will my items arrive together?
Sometimes items from the same order ship separately. If that happens, you will receive a tracking number for each package.

Can I change or cancel my order?
Email us as soon as possible at support@maldiboutique.com with your order number. We can make changes or cancel only before your order has been processed for shipping.

I entered the wrong address. What should I do?
Email us right away with your order number and the correct address. Once an order has shipped, we cannot change the address.

Returns & refunds

What is your return policy?
You can request a return within 7 days of delivery. Items must be unused, unworn, unwashed, in their original packaging and with all tags attached.

Are any items final sale?
Yes. For hygiene reasons, bodysuits, swimwear, intimates and lingerie, jewelry and beauty products cannot be returned.

How do I start a return?
Email us at support@maldiboutique.com with your order number, the item you want to return and the reason. We will reply with instructions and the return address. Please do not send items back before we confirm.

Who pays for return shipping?
Return shipping is paid by the customer, and original shipping costs are non-refundable. If your item arrived damaged, defective or incorrect, we will cover it with a full refund or a replacement.

When will I get my refund?
Once we receive and inspect your return, approved refunds are processed within 5 to 7 business days to your original payment method.

Do you offer exchanges?
We do not offer direct exchanges. If you need a different size or color, return the item following our return policy and place a new order.

My item arrived damaged or wrong. What do I do?
Email us within 7 days of delivery with your order number and clear photos, and we will make it right with a full refund or a replacement.

Sizing & products

How do I find my size?
Check the measurements on each product page and our Size Guide. Sizes can vary between styles, so we recommend comparing the measurements with a piece you already own. If you are between sizes, we suggest sizing up.

Do you carry plus sizes?
Yes. You can find our plus size styles in the Plus Size collection.

Will the colors look exactly like the photos?
We work to show colors accurately, but they may look slightly different depending on your screen.

Payment

What payment methods do you accept?
We accept major credit and debit cards, Shop Pay and other secure payment methods shown at checkout.

Is my payment information safe?
Yes. All payments are processed securely through Shopify and its payment providers. We never see or store your full card number.